DocumentationDispatch playbook

SATIK DEVELOPER DOCS · V1 BETA

Turn a flag into a conversation.

A practical dispatch playbook.

Ask one useful question

Use the recommended action in the verification result to ask for the detail you need. Adapt these example questions to your customer’s address.

Recommended actions and example customer questions
Recommended actionWhat to ask the customer
Confirm the pincodeCONFIRM_PINCODECould you confirm the six-digit pincode for your delivery address?
Ask for the flat or house numberREQUEST_UNIT_NUMBERWhat is your flat, house, or shop number, and the building name?
Request the full addressREQUEST_FULL_ADDRESSCould you share your complete delivery address, including the building, street, locality, city, and pincode?

Verify the corrected address

Send the customer-confirmed address as a new request with a new idempotency key. Keep the original order_id so your operations team can follow the correction.